A successful Lebanese SMB is looking for a Retail Operations Manager to take ownership of execution across a multi-line business.

The business includes:

• Two retail stores
• A wholesale line of business
• An additional business line (4th line of operations)

The context (why this role exists)

• The stores have been running beautifully and successfully — largely because ownership has been deeply involved in daily management and training.
• Now, with new projects coming online, ownership is ready to take a step back and build a more structured, tightened operating model.
• That means putting in place the missing pieces: clear policies, procedures, documented know-how, and a consistent way of running the business — across retail and wholesale.

What you'll be doing

• Own and elevate day-to-day operations across the stores (and related business lines)
• Spot gaps quickly and fix issues on the spot
• Build / revamp policies, procedures, checklists, and workflows (simple, clear, usable)
• Improve sales performance through coaching, tracking, and follow-up
• Create consistency: standards, discipline, customer experience, and accountability
• Work closely with ownership to transfer know-how from in their heads into a scalable system
• Help tighten the retail + wholesale discourse so the business can grow without constant owner involvement

What we're looking for

• Strong experience in retail operations / store management / multi-unit leadership
• Comfortable in a small-to-medium business environment (hands-on, practical, fast-moving)
• A true commercial mindset: you understand transactions, customer behaviour, and sales
• A salesperson at heart who can lead by example and raise performance
• Malleable and adaptable — you adjust fast, learn fast, and execute
• You enjoy being on the floor, meeting people, solving problems, and building structure week by week

What's in it for you

• High ownership and real impact — youll shape how the business runs
• Variety: retail + wholesale + a growing operation (no boring routine)
• A chance to build something solid and scalable — and have a heck of a good time doing it

To apply: Send your CV to [email protected], or apply directly through the advert.